Rest assured that once your order has been dispatched, you will receive a tracking link via email. Alternatively, you can visit our Order Tracking page, where you can enter your order number and the email address used for your order to monitor your order’s current status. If your order has already been dispatched, the tracking number will appear under ‘Order updates,’ and you can use this number to track your delivery status on the Australia Post or Sendle Courier tracking pages. For more details, please visit our Shipping Policy page.

Our support team is available through the following methods:

• Call us at (+61) 450 400 077 [Mon-Fri 8 AM-6 PM | Sat 9 AM-5 PM | Closed on Sundays and public holidays].
• Email us at info@elemex.com.au.
• Use our contact form available on this page.
• Request a text or call back (available on product pages).

We will do our best to respond to your inquiry as quickly as possible.

Please use the contact form (available on this page) to update your address. Kindly ensure to do so before 3 PM (AET) the following working day. For more details, please visit our Shipping Policy page.

We may be able to ship to your country. Please contact us directly to discuss this further. For more details, please visit our Shipping Policy page.

Rest assured, we always ensure that all items in your order are promptly dispatched on the same working day, and packaged together for your convenience. For more details, please visit our Shipping Policy page.