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Privacy Policy

    This Privacy Policy governs the manner in which Elemex Pty Ltd (“Elemex,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website (“Website”). This Privacy Policy applies to the Website and all products and services offered by Elemex Pty Ltd.

    What We Collect and Store: While you visit our site, we may collect and track certain information for the following purposes:

    • Products you’ve viewed: We may use this information to, for example, show you products you’ve recently viewed.
    • Location, IP address, and browser type: We may use this information for purposes such as estimating taxes and shipping.
    • Shipping address: We may ask you to enter this information to, for instance, estimate shipping costs before you place an order and send you the order.
    • Cookies: We may use cookies to keep track of cart contents while you’re browsing our site. You can adjust your browser settings to refuse cookies or to be alerted when cookies are being sent, but please note that some parts of the Website may not function properly without cookies.

    When you make a purchase, we may collect the following information:

    • Name
    • Billing address
    • Shipping address
    • Email address
    • Phone number
    • Credit card/payment details

    We use this information for the following purposes:

    • Processing transactions: We use the information you provide to process your orders and provide services related to those orders. We do not share this information with unauthorised parties except as necessary to provide the service.
    • Order communications: We may use your email address to send you information and updates regarding your order. We may also use it to respond to your enquiries, questions, and other requests.
    • Account setup: If you create an account on our Website, we will store your name, address, email, and phone number. This information will be used to populate the checkout for future orders and to enhance your shopping experience.
    • Legal compliance: We may retain certain information to comply with legal obligations, such as calculating taxes, resolving disputes, and enforcing our agreements.
    • Store improvement and marketing: We may use your information to improve our store offerings and to send you marketing messages if you choose to receive them. You can opt out of receiving future marketing communications by contacting us through the contact information provided on our Website.

    Who Has Access to Your Information:

    • Members of our team have access to the information you provide us to fulfil orders, process refunds, and support you. This includes order information (e.g., purchased products, purchase dates, shipping details) and customer information (e.g., name, email address, billing and shipping information). We take appropriate measures to ensure the confidentiality and security of your personal information.

    Sharing Your Information: We may share your personal information with trusted third parties for specific purposes, including:

    • Analytics: We may use analytics services to track and analyse website usage to improve our services and enhance your experience.
    • Marketing: We may share your information with trusted third parties, such as Google and Facebook, for marketing purposes, including targeted advertising based on your interests and browsing activities on our Website.
    • Payment processors: If you choose to make a payment through a third-party payment processor, such as PayPal, some of your data may be passed to that processor to process or support the payment.
    • Shipping providers: We may share your shipping information with shipping providers to fulfil and deliver your orders.
    • Third-party services: We may use third-party services or embeds on our Website for additional functionality, and they may collect and process your information independently.


    Please note that these third parties may have their own privacy policies governing the collection and use of your information. We recommend reviewing their respective privacy policies for further information.

    Data Retention: We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

    Security Measures: We implement appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

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