This Privacy Policy governs the manner in which Elemex Pty Ltd (“Elemex,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website https://elemex.com.au/ (“Website”). This Privacy Policy applies to the Website and all products and services offered by Elemex Pty Ltd.
What We Collect and Store
While you visit our site, we may collect and track certain information for the following purposes:
- Products you’ve viewed: We may use this information to show you products you’ve recently viewed.
- Location, IP address, and browser type: We may use this information for purposes such as estimating taxes and shipping.
- Shipping address: We may ask you to enter this information to estimate shipping costs before you place an order and to send you the order.
- Cookies: We may use cookies to keep track of cart contents while you’re browsing our site. You can adjust your browser settings to refuse cookies or to be alerted when cookies are being sent, but please note that some parts of the Website may not function properly without cookies.
When you make a purchase, we may collect the following information:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Methods
At Elemex, we offer a variety of secure payment options to ensure your shopping experience is convenient and safe. We accept the following payment methods:
- PayPal: Use your PayPal account for fast and secure payments.
- MasterCard and Visa: We accept major credit and debit cards, including MasterCard and Visa.
- AfterPay: Buy now, pay later with AfterPay. Split your purchase into interest-free installments.
- Zip: Enjoy flexible payment options with Zip, allowing you to buy now and pay later.
- Apple Pay: Use your Apple devices to make secure purchases through Apple Pay.
- Google Pay: Easily pay using Google Pay on your mobile or desktop device.
- Bank Transfer: We also accept direct bank transfers for your convenience. (Please include your order number in your payment.)
We are committed to providing you with a secure and flexible payment experience. If you have any questions about payment methods or need assistance, please feel free to contact our customer service team.
How We Use This Information
- Processing transactions: We use the information you provide to process your orders and provide services related to those orders. We do not share this information with unauthorised parties except as necessary to provide the service.
- Order communications: We may use your email address to send you information and updates regarding your order. We may also use it to respond to your enquiries, questions, warranty fulfillments, and other requests.
- Account setup: If you create an account on our Website, we will store your name, address, email, and phone number. This information will be used to populate the checkout for future orders and to enhance your shopping experience.
- Legal compliance: We may retain certain information to comply with legal obligations, such as calculating taxes, resolving disputes, and enforcing our agreements.
- Store improvement and marketing: We may use your information to improve our store offerings and to send you marketing messages if you choose to receive them. You can opt out of receiving future marketing communications by contacting us through the contact information provided on our Website.
Who Has Access to Your Information
Members of our team, including customer service, order fulfillment, IT team, and the manager, have access to the information you provide us to fulfill orders, process refunds, and support you. This includes order information (e.g., purchased products, purchase dates, shipping details) and customer information (e.g., name, email address, billing and shipping information). We take appropriate measures to ensure the confidentiality and security of your personal information.
Sharing Your Information
We may share your personal information with trusted third parties for specific purposes, including:
- Analytics: We may use analytics services to track and analyze website usage to improve our services and enhance your experience.
- Marketing: We may share your information with trusted third parties, such as Google and Facebook, for marketing purposes, including targeted advertising based on your interests and browsing activities on our Website.
- Payment processors: If you choose to make a payment through a third-party payment processor, such as PayPal, some of your data may be passed to that processor to process or support the payment.
- Shipping providers: We may share your shipping information with shipping providers to fulfill and deliver your orders.
- Third-party services: We may use third-party services or embeds on our Website for additional functionality, and they may collect and process your information independently.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Security Measures
We implement appropriate data collection, storage, and processing practices, as well as robust security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. This includes advanced SSL encryption to secure all data transmitted during checkout and payment processes, as well as protection for your username, password, transaction information, and any other data stored on our Website.
Contact Us
For any questions regarding our privacy policy or to request personal data deletion, please contact us at:
Email: director@elemex.com.au
Phone: 0450 400 77
Mailing Address:
Elemex Pty Ltd
PO Box 566
Macclesfield SA 5153
Australia