Free Shipping & Affordable Express Delivery
We offer FREE SHIPPING (Standard Registered Parcel Post) Australia-wide with same-day dispatch on all orders. Alternatively, you may choose the express option at an additional cost, detailed below:
Shipping Method | Estimated Delivery Time | Cost (inc. GST) |
---|---|---|
Australia Standard (Registered) |
2-5 Business Days* (for most areas) | FREE (all items) |
Australia Express (up to 5kg) |
2-3 Business Days* (for most areas) | $8.80 (excluding oversized items) |
Australia Express (5kg-10kg) |
2-3 Business Days* (for most areas) | $28.60 (excluding oversized items) |
Australia Express (10kg-25kg) |
2-3 Business Days* (for most areas) | $44.00 (excluding oversized items) |
Australia Sendle Express (1kg-25kg) |
2-4 Business Days* (for most areas) | $44.00 (for oversized items) |
Holiday Shipping
During Christmas and New Year, please allow extra time for your parcels to arrive. We aim to dispatch your orders promptly, but high volumes may slightly extend delivery times. For queries, contact us at info@elemex.com.au or (+61) 450 400 077.
Taxes & Duties
All shipping prices are GST inclusive.
Tracking Your Parcel
Once your order has been dispatched, you will receive a tracking link via email. Alternatively, you can visit our Order Tracking page, where you can enter your order number and the email address used for your order to monitor your order’s current status. If your order has already been dispatched, the tracking number will appear under ‘Order updates,’ and you can use this number to track your delivery status on one of the following links:
- Light to Medium Weight Parcels: Australia Post
- Bulky and Oversized Parcels: Sendle Tracking
(Note: Check your junk mail folder if you don’t see it.)
Postage Information
Orders via Australia Post may require a signature on delivery. If not signed for, a card will be left with instructions on where to collect your parcel. Orders placed before 3 PM (AET) are typically dispatched on the same business day.
Missing Parcels
If your parcel is delayed or lost in transit, it may take up to 28 days to resolve with Australia Post or courier services. If your parcel is not found within this time frame, we will send you a replacement at no additional cost. We are committed to addressing the issue promptly and will keep you informed throughout the process.
Incorrect Information
No changes can be made once your order is dispatched. If you need to change or amend your shipping address, please contact us immediately before your item is dispatched. Kindly ensure to do so before 3 PM (AET) the following working day. Ensure your shipping address is correct, as costs for returns due to incorrect addresses are not refundable.
Warehouse Pickup
Pickups may be available subject to prior arrangement. Contact us to arrange a warehouse pickup. You will be notified via text when your parcel is ready, including pickup address details. Pre-arranged pickups will be available at our warehouse in Macclesfield SA 5153.
Payment Methods
At Elemex, we offer a variety of secure payment options to ensure your shopping experience is convenient and safe. We accept the following payment methods:
- PayPal: Use your PayPal account for fast and secure payments.
- MasterCard and Visa: We accept major credit and debit cards, including MasterCard and Visa.
- AfterPay: Buy now, pay later with AfterPay. Split your purchase into interest-free installments.
- Zip: Enjoy flexible payment options with Zip, allowing you to buy now and pay later.
- Apple Pay: Use your Apple devices to make secure purchases through Apple Pay.
- Google Pay: Easily pay using Google Pay on your mobile or desktop device.
- Bank Transfer: We also accept direct bank transfers for your convenience. (Please include your order number in your payment.)
We are committed to providing you with a secure and flexible payment experience. If you have any questions about payment methods or need assistance, please feel free to contact our customer service team.
Elemex Pty Ltd
PO Box 566
Macclesfield SA 5153
Australia
For queries, contact us at info@elemex.com.au or call us at 0450 400 077