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Elemex Customer Help

Answers to Your Questions

Common purchase queries answered

Orders and Shipping

You will be pleased to know that we offer two convenient shipping options for your order. Our Free Standard option typically delivers within 2-5 working days for most areas, with tracking provided for your peace of mind. Alternatively, our Express service guarantees delivery within 1-2 working days for most areas, also with tracking included. We know that time is of the essence, which is why we strive to ship all orders placed before 4PM on the same business day. Though shipping times can vary, we want you to feel confident in the knowledge that we are always here to assist you with any questions or concerns you may have. Trust us to get your items delivered as swiftly as possible.

To create an account on our website, follow these steps: Go to the homepage, find “My Account” in the top-right corner or under “Page Menu Tab > My Account,” fill in your details, click “Submit,” and wait for a confirmation email. Please don’t hesitate to contact us if you need further assistance.

Please use the contact form to update your address. Kindly ensure to do so before 4pm the following working day.

Rest assured that once your order has been dispatched, you will receive a tracking link via email. This link will allow you to monitor your delivery’s current status.

You can be confident that we take your security seriously. We implement strict measures to protect your information, including never storing your credit card details. Rest assured that your safety and privacy are our top priorities.

Please be advised that the prices displayed are inclusive of the Goods and Services Tax (GST), and there will be no supplementary taxation fees added.

We may be able to ship to your country. Please contact us directly to discuss this further.

Rest assured, we always ensure that all items in your order are promptly dispatched on the same working day, and packaged together for your convenience.

If you need to swap an item

Returns and Exchanges

If you believe that the product received does not align with your order, we kindly request for you to contact us at the earliest convenience. We assure you that our team will look into this matter promptly and take necessary measures to resolve the issue effectively.

We kindly request that in the event your order sustains any damage during shipping, you promptly notify us. Our team is committed to ensuring your utmost satisfaction and will make every effort to address any issues promptly and professionally. We appreciate your understanding and look forward to serving you again in the future.

All returns can be sent to the following address:

Elemex Pty Ltd
PO Box 566
Macclesfield SA 5153

Our support team can be reached through the following methods:
– Call us at (+61) 450400077
– Email us at [email protected]
– Use the contact form
– Request a text or call back (available on the product pages)
We will do our best to respond to your inquiry as quickly as we can.

Please use the contact form to update your address. Kindly ensure to do so before 4pm the following working day.

You can modify or cancel your order before it’s dispatched. Just reach out to us and we’ll be happy to help. Your satisfaction is our top priority, so don’t hesitate to let us know how we can assist you.

Absolutely! Don’t let a sold-out item discourage you from getting what you want. You can always place a back-order and be one step closer to finally having your desired item. Rest assured that as soon as it’s restocked, your item will be dispatched straight to you. Keep the faith and trust that your patience will pay off!

Free Standard Shipping

On all orders (Australia Wide)

Easy 30 days returns

30 days money back guarantee

Worry-Free Warranty & Returns

All products covered • We handle all warranties

100% Secure Checkout

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