30 Days Money Back Guarantee
We offer a 30-day money back guarantee on all products, allowing you to return items within 30 days of delivery for a full refund. This guarantee is designed to ensure your satisfaction with your purchase.
- Refunds for Wrong or Defective Items: If your item is DOA, defective, or not as described, we will provide a full refund and cover the cost of return postage.
- Refunds for Change of Mind: If you return an item due to a change of mind or incorrect order, the cost of original shipping plus a 10% restocking fee will be deducted from your refund, and you will be responsible for the return shipping costs.
- Return Condition: Returned items must be in resalable condition and returned in their original packaging with all accessories.
To initiate a return under this guarantee, please follow the instructions provided in this policy.
100% Satisfaction Guarantee
We have complete confidence in the quality of our products and firmly believe that you will be more than delighted with your purchase. However, we understand that sometimes things may not go as planned. That’s why we offer our 100% satisfaction guarantee within 30 days of your product delivery. If you encounter any issues with your purchase, our dedicated team will work with you to ensure you are satisfied, whether through a repair, replacement, or refund.
- Return Condition: Returned items must be in resalable condition and returned in their original packaging with all accessories.
Worry-Free Warranty
All Products Covered • We Handle All Warranties
At Elemex Pty Ltd, we are committed to providing high-quality products and exceptional service. We offer a comprehensive warranty policy for all products purchased from our website to ensure your satisfaction and peace of mind.
Warranty Periods
- Standard Products: Most products (including Elemex Battery Packs) come with a 12-month warranty covering defects in materials and workmanship under normal use.
- Special Products (e.g., Li-ion Battery Cells): Due to specific usage considerations and safety requirements, products like Li-ion battery cells come with a limited 30-day warranty to ensure safety and optimal performance.
- Default Warranty: If the warranty period for a product is not specified on the product page, the default warranty period is 30 days.
What Is Covered
Our warranty covers defects in materials and workmanship under normal use. If you experience any issues with your product that fall within the warranty period, we will repair or replace the product at no additional cost to you.
What Is Not Covered
Our warranty does not cover:
- Damage resulting from misuse, abuse, tampering, alteration, or improper handling.
- Normal wear and tear, including but not limited to scratches, dents, and deterioration.
- Issues arising from failure to follow the product’s usage instructions or maintenance guidelines.
How to Make a Warranty Claim
If you encounter any issues with your product that you believe are covered by our warranty, please follow these steps:
- Return Condition: Returned items under any warranty must not be tampered with or altered and should be in reasonable condition, returned in their original packaging with all accessories.
- Contact Us: Email our support team at support@elemex.com.au with a detailed description of the issue, along with your order number and proof of purchase.
- Provide Evidence: Include any relevant photos or videos that show the defect or issue with the product.
- Follow Instructions: Our support team will guide you through the process for returning the product, if necessary, and provide instructions for obtaining a repair, replacement, or refund.
Warranty Claims Processing
Once we receive your warranty claim, we will:
- Review the details and determine if the claim is valid under our warranty policies.
- Contact you with instructions for returning the product, if required.
- Process the repair, replacement, or refund of the product within a reasonable timeframe.
Contact Us
For any questions regarding our warranty policy or to make a warranty claim, please contact us at:
- Email: support@elemex.com.au
- Phone: 0450 400 77
- Mailing Address:
Elemex Pty Ltd
PO Box 566
Macclesfield SA 5153
Australia